Compentency or Attitude Which one would you Hire
Written by: Don Miller
Posted on November 23, 2007
Filed Under Starting your Online Business
Recently I posted an article about Choosing Your Attitude. It was generally well received based on the number of sites that tracked back. However, is attitude all you need to be successful? Let’s give that some thought. People often confuse a confidence with competence. Confidence is a function of attitude. Competence is a function of ability. If you think you can do something that is confidence. However if you know you can do something that is competence. The two are vastly different. Add into the equation experience for which there is no replacement.
Years ago I owned a small business providing repair for restaurant equipment. The business grew rapidly and I was seemingly interviewing potential employees weekly. Like it or not, I usually formed an opinion of the person interviewing within the first few minutes of our talk. I remember the specific need to hire two technicians during a particularly busy time in my business. I probably interviewed 20 people. I settled on one young man that came through the door with a great attitude and a hunger to learn with no experience. I was enamored with his attitude. I considered him the front runner. However my second choice was not so clear cut. He did not have a great attitude but seem to possess an air of competence about himself. After much consideration I hired him as my second choice.
Our work obviously included some mechanical ability. Being mechanically inclined myself, it did not take long to discover I had made an error in one of my selections. While possessing a great attitude my first choice did not know which end of a screwdriver to hold and it was painful to watch. My second choice quickly became one of my biggest producers. From that point on all things being equal, I hired competence over attitude and here’s why.
Everyone has a level of competence in their respective field of endeavor. However everyone has a ceiling on what they will be able to absorb, learn or assimilate. On a scale of one to ten lets assume everyone can raise their competence 2 levels. Now let’s say the person you hire is a 2 in competence with a great attitude. On his best day the most you can expect is a less than average employee, granted with great attitude. You’re not going to get out of that person what is not naturally present within them. Thinking you will get them up to speed is not going to happen. As a friend of mine likes to say, “You can’t fix stupid”. Compounding the problem is the effect it will have on the rest of your team. Even the strongest links in your chain will grow weary of covering for the weak. I have been there, done that. Conversely a great attitude has no ceiling. I can take a person with an attitude problem and grow him to a great attitude with some coaching and mentoring. You can fix that. Remember, Choosing your Attitude, your attitude is a function of choice.
Now, the rest of the story. My first hire on that day lasted 3 weeks in my company. The second lasted 15 years and eventually opened up a branch office in another city for me, where he is today, Making Sales and Making Money for himself. These two young men taught me an important lesson about my hiring practices. Did I start hiring people with bad attitudes? No not at all. What I did look for is someone with a winning combination of all 3 components. Competence, experience, and attitude, which is a winning combination. You don’t find many of those types in unemployment lines. Those kinds are happy and producing for other companies. That’s what you want. Go after those types.
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Tags:attitude, making money
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3 Responses to “Compentency or Attitude Which one would you Hire”
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You seems to put competence over attitude in this post. As a employee, not an employers point of view, I munch prefer to work with someone with a great attitude.
I can’t stand people with attitude problems.
From that perspective I agree and those issues should be handled by your bosses, however from the employers point of few , competency is a must,
Of course it’s attitude. People with good attitude are always willing to learn so competence is not a problem later…