18 Things to do when your Site is Down

Written by: Don Miller

Posted on November 27, 2007 
Filed Under Ramblings

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Imagine waking up to check your blog and it’s gone. Oh I am sure it is not the first time it’s happened, but it was a new chapter in my blogging life. I discovered it and while at first I did not give it much thought as my morning evolved it became clear this wasn’t gong to be one of my favorite days. Having been in the customer service business my entire life I began to experience the New Business Order first hand. That’s when you realize that all that you really are as a customer and consumer, is a contributor. A contributor to someone’s bottom line. Once you have made your contribution, step aside please, we have no interest in you anymore, unless of course you would like to make another contribution.

This story could fill a blog for 3 days. Suffice it to say my site was down 24 hours or so. It came back to me early this morning a bit tattered, a bit torn, missing a few pieces abused by its abductors. I will begin trying to mend it immediately. Plug ins that disappeared and such can be replaced, images floating in the blogosphere, I can get them back. My hope is the content is still intact. I will carry on and move forward but shall not forget the day when my blog went bad.

I sincerely apologize to those of you who might have stopped by to visit. Please let me know if you see any glitches.

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Comments

5 Responses to “18 Things to do when your Site is Down”

  1. lissie on November 27th, 2007 11:40 pm

    Thats’ scary – maybe I should look at backing up my blog. i’ve had the host go down – but that didnt affect the blog – it was fine they came back and a lot of people had the same problem. Can you elaborate on what happened and how to protect our blogs?

  2. admin on November 27th, 2007 11:51 pm

    I added a couple of plug ins the night before that seemed fine, one to encourage commenting one to encourage subscribing. I woke to error messages. Host said ti was someones else’s fault who i bought this program form they said it was the host fault. Turns out it was the host and I finally talked to someone late last night that worked with me on the phone, Database user names and passwords were gone errors about directing etc. They worked on it last night and this morning it was up minus a few plug ins and images that evaporated into cyberspace. Lesson learned and Ill move forward but frankly the thought of losing my hard work scared me plenty. I’m glad to be back, my Page Rank , Alexa numbers, I care about all that stuff as i use it for a measuring stick to where I hope to take this blog, the thought of starting over provided some anxious moments.

  3. Dale Calder on December 7th, 2007 2:25 am

    It sure is as if your world has stopped when this happens. I had it happen to an online coleague of mine who has had two of her blogs hacked. Major problems! It prompted her to offer some timely advice for those with WordPress blogs on how to back these up and why it is absolutely critical you do this.
    But your ‘ramblings’ have certainly given me cause to chuckle.

    All the very best …

    Dale

  4. Clara on January 26th, 2008 11:24 am

    I’ll never forget the time I called Midphase customer service and some girl told me it wasn’t her job but she’d help me anyway.

  5. Don on January 26th, 2008 11:57 am

    Clara , I swear I talked to the same girl!! LOL

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